An interview with Randal Brooks, Managing Director of Results Business Management. A Chartered Accountant with over 30 years experience managing & developing businesses in a diverse array of industries, Randal specialises in identifying and implementing organisational productivity improvements, undertaking commercial feasibilitiy studies on new businesses or revenue streams, and helping business leaders make clear, well-informed and financially diligent strategic decisions. In this interview, Randal talks about the importance of the "how" over the "what", the integrated business of 2019 and the value of cross departmental communication.