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Non-verbal and verbal attending skills such as one’s eye contact, gestures, and tone of voice, can make or break the beginning of an interpersonal encounter by immediately engaging or hindering a conversation. The authors discuss the value of mastering these skills in order to build a successful interpersonal interaction.
Non-verbal and verbal attending skills such as one’s eye contact, gestures, and tone of voice, can make or break the beginning of an interpersonal encounter by immediately engaging or hindering a conversation. The authors discuss the value of mastering these skills in order to build a successful interpersonal interaction.