Running a small insurance office is not always easy. Boundaries and expectations are important to success. 

Is the customer always, right? What do you do with a coughing customer that refuses to mask up during the pandemic? Do your customers expect to call and text you at 11 PM? Is your workplace a group exercise with only a couple of key players doing the work? How are you setting expectations for not only customers but co-workers? How are boundaries and expectations communicated and reinforced? On today’s Suzilla…