01:40 Setting expectations for the first 6 months of S&OP
03:30 Perceptions vs vs reality when you start S&OP - losing flexibility
08:16 The S&OP combo strategy
10:47 Segmentation in S&OP
17:45 Service Level Agreements in S&OP
21:46 Tracking and reporting
23:44 Most important step when starting S&OP
25:54: Get executive buy in and find he quick wins

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