Setting Expectations for Working with a Debt Collection Agency

In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange tomany people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System - an expert debt collection agency - about these various perceptions and how to best set expectations when working with a debt collection company.