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How many supervisors, trainers, team leads, and HR staff should you have to manage your call center?

In this episode, we take a look at all aspects of management to associates ratio and make sure you are neither under nor over-staffing your management roles.

Also, we are introducing our new "Advice from a Call Center Geek, Call Center Ops Tips and Tactics" Linkedin Group.  If you are reading this, you are a call center geek!  The purpose of this group is to engage with call center executives, managers, supervisors, and associates and provide ways to run their call center more effectively.  We want to use the themes of the "Advice from a Call Center Geek!" podcast to try to improve the agent and customer experience in call centers throughout the world.

Click here to Join!

For more info on Advice from a Call Center Geek:
Text us: 814.247.0366
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel

Call Center Geek NFT Art: https://opensea.io/collection/call-center-geek-art

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel