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One of the best ways we have been able to create stars in our contact center is by doing a weekly 15-minute agent review with our contact center agents.  

In this episode, we give you the five detailed steps in creating this in your contact center.

Review
Address
Goal Planning
Progression
Documenting

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

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