Episode 2: Shep Hyken on how to be amazing! New York Times Bestselling Author Shep Hyken Discusses How Focusing on The Small Things can Make a Big Difference

SHOW NOTES

About Today's Guest:  Shep HykenShep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Amaze Every Customer Every Time, Moments of Magic®, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus, a customer service training program which helps clients develop a customer service culture and loyalty mindset.In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T;, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.To get in touch with Shep, click on any of the following links:E Mail: [email protected] -- Web: http://www.hyken.comFollow on Twitter: @hyken (https://twitter.com/#!/hyken)Follow on Facebook: ShepHykenSpeakerFollow on LinkedIn: www.linkedin.com/in/ShepHykenFollow on YouTube: www.YouTube.com/ShepHykenFollow on GooglePlus: www.gplus.to/ShepHyken