The more technology changes, the more things stay the same.  

That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches.

"It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technology is going. I think we just need to slow down the mindset a bit and realize it's just another phase. It's another part of the journey," said Shaelyn.

Highlights of the conversation include:

• The hurdles Shaelyn's team tackled to prepare for the Dynamics Copilot rollout.
• How they handles the change management side of the rollout.
• An overview of how 25+ years of technological changes have changed the workplace — and what things stay the same.