For high-volume shippers, smooth operations can feel like “success.” And as the old adage goes, “if it ain’t broke, don’t fix it.”
But when shippers settle for “ain’t broke,” a LOT of opportunity is left on the table. 
In our latest episode of LeaderShipping, John McClymont, Founder and Principal of Operational Innovations, joins Caleb Nelson to share how shippers can shake up their status quo, and the benefits they can find from continuous optimization.
Main Topics:
What is the “status quo” for shippers?
The dangers of settling for the status quo
Identifying areas for improvement
How shipping is a crucial part of customer experience
The benefits of continuously reviewing and improving operations
Other Resources:
Other episodes: https://sifted.com/podcast/
John on LinkedIn: https://www.linkedin.com/in/john-mcclymont/
Operational Innovations: https://operationalinnovations.ca
Caleb on LinkedIn: https://www.linkedin.com/in/caleb-nelson-57a2322/
Sifted: https://sifted.com/
Sifted’s “Unboxed” newsletter: https://sifted.com/subscribe/
Home Delivery World: https://www.terrapinn.com/conference/home-delivery-world/index.stm
Sifted’s Home Delivery World Preview: https://sifted.com/resources/sifted-at-home-delivery-world-2024-what-to-know/
00:00 - Introduction01:59 - What is the “status quo” in shipping?04:02 - Customer experience in shipping05:47 - The dangers of settling for the status quo08:36 - The first step for improvement12:09 - Common shipping/operations mistakes15:55 - Innovating without fear of failure17:28 - Accurately communicating shipping times to customers22:17 - Auditing your own operational health24:21 - Seeking out next-level opportunities26:36 - Connect with John27:25 - Connect with Sifted