This weeks conversion with Shane from Bowers Performance covers the collision repair industry, business operations and growth, custom truck building and SEMA, and challenges and opportunities in the industry. It delves into the challenges with insurance companies, the quality of repairs, customer satisfaction, starting and growing a business, managing employees, diversification of services, passion for truck building, participation in SEMA, challenges and milestones, insurance company relationships, custom truck building challenges, and quality and reputation. The conversation covers topics such as taking accountability and customer service, challenges in truck building, expanding Bowers Performance, truck shows and community growth, and future goals for Bowers Performance. The discussion emphasizes the importance of customer service, the challenges faced in the truck building industry, the expansion of Bowers Performance, the growth of truck shows and the community, and the future aspirations of Bowers Performance.

Takeaways

• The collision repair industry faces challenges with insurance companies and ensuring the quality of repairs.
• Starting and growing a business involves managing employees, diversifying services, and overcoming challenges in custom truck building and SEMA participation. Customer service and accountability are crucial in the truck building industry.
• Expanding Bowers Performance and participating in truck shows are key to growth and community engagement.

Chapters

• 00:00 The Collision Repair Industry
• 06:23 Custom Truck Building and SEMA
• 11:43 Taking Accountability and Customer Service
• 20:30 Expanding Bowers Performance
• 30:51 Truck Shows and Community Growth