Seth relates the experiences of Joaquin, a newly hired director of facilities at the North American headquarters of a global insurance company.

Joaquin quickly settled in and soon started identifying problems in how some of the facility operations were run. He felt that he had seen these problems before and jumped right into solving them. Unfortunately, he did not have a complete understanding and implemented the solutions that did not actually fix anything.

Seth provides an enabling principle to help prevent instant solution gratification and to remind you that time spent understanding a problem is central to resolving it.