In this episode of The RC Executive Lounge, Sandy Lood, Vice President of Revenue Cycle at Cottage Health, shares powerful insights on shaping the future of RCM through alignment, collaboration, and transparency.

Sandy discusses how her team focuses on being unified around shared outcomes and building collaborative solutions that drive measurable results. She dives deep into denial prevention, emphasizing the importance of truly understanding denial data to identify what is preventable and to strengthen upstream processes.

As an example of bold leadership, Sandy candidly reflects on an autonomous coding initiative that didn’t go as planned, sharing valuable lessons on risk-taking, resilience, and continuous improvement. She also explores how emerging Agentic AI capabilities can deliver 10x improvements in healthcare operations when thoughtfully implemented.

Throughout the conversation, she underscores the importance of bringing people along the journey, ensuring that every team member feels ownership and belonging as part of organizational transformation.

Whether you’re leading a revenue cycle team, evaluating AI adoption, or striving to create a culture of collaboration and improvement, this episode offers practical and inspiring lessons from a forward-thinking healthcare executive.

Learn more about ArceeHQ and our AI solutions for patient financing:

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