Listen to this interview to learn: What leaders who care about the human side of business can be observed doing regularly How the Finnish Broadcasting situation was turned around one lunch conversation at a time What distinguishes a conversation from a Touchpoint opportunity Why sharing your "code" with your team can make you a better leader How to combine your words and energy in an interaction to produce extraordinary impact What you can do to sidestep the myth of "no time to slow down"  Mette Norgaard talks with Bill Ringle about Touchpoints as a transformative tool in business.