On connecting the dots this month, Andrea, medical director for integrated and primary care at Somerset FT and a GP by background, is joined by Ali VanLaar, associate director of mental health and learning disability care, and Emma Lawton, liberty protection safeguards/mental capacity act lead (nmc), talking about the 'people who matter to patients project'.

The project focuses on improving information between a patient's healthcare professionals and the people that matter to them, such as family, friends and loved ones.

"People will keep trying to say the same thing, and feel anxious, unless they really feel like they have been heard..."