Kirk Mosher, VP CRM Product Marketing and Alexander Hansal, Senior Principal Instructor at Oracle discuss Alex's books - Siebel CRM 8 Installation and Management (published August 2010) and Siebel CRM 8 Developer's Handbook (April 2011). Tune in and find out how you can benefit from the books and Alex's Siebel Essentials blog (http://siebel-essentials.blogspot.com) and how they complement Oracle University course offerings.