3:24 Jeff: PUBLIC SERVICE ANNOUNCEMENT on "what is a good deal at a dealership"  Shawn: sales, makes customers and the service keeps them 6:28 Shawn regarding emphasis on selling cars vs servicing (AKA serving, taking care of the client for years after the sale) 6:55 Shawn debunks the independant vs franchise dealer service myth. 13:37 Shawn on how COVID-19 has forced evolution in the industry. is presented me with my newest career opportunity, where I've just recently been picked up by a fin tech company. And I am a shareholder, and I am going to be involved heavily in the business development as well as product development. 16:20 Shawn on his new career. (outside of a car dealership) 18:44 Jeff schools Shawn on the value of sales vs service people