Michelle “Shelly” R. Swanback serves as President of the Company and chief executive officer of TTEC Engage. She joined the Company in May 2022 as the chief executive officer of TTEC Engage and was named President for TTEC Holdings, Inc. in November 2022. With a proven track record driving growth in the digital environment, Shelly is both a market maker and a strong cultural leader with over 30 years of experience in digital transformation, strategic consulting, technology, services, analytics and M&A.
Prior to TTEC, Ms. Swanback lead Accenture Digital, building it into a global transformation powerhouse with more than $20 billion in annual revenue. As President of Product and Platform at Western Union (WU), she led the company’s digital transformation journey, evolved the business model to a customer-centric platform and doubled the WU digital business to $1 billion.
Shelly is currently a board member of Willis Towers Watson (NASDAQ:WTW). Ms. Swanback holds bachelor’s degrees in Finance and Computer Information Systems from Colorado State University.

Shelly Swanback, President & CEO, TTEC Engage

The road to the middle market CEO corner office is paved with mile markers that guide in surprising, unpredictable, and some might even say “mysterious” ways! But how do you get such a widely coveted position? This is the question often heard during decades of ROI’s executive search interviews, conducted with top-level executives. ROI’s Into the Corner Office podcast is a new inspiration and answer platform which premieres visionary tales of adventure with great endings and highlights, from powerhouse CEOs driving the formidable success of the U.S. economy’s middle market sector. The CEOs behind this impressive growth reveal insights which equipped them to lead their organizations. Showcasing dynamic leadership stories, Into the Corner Office dives into the heart of what informed and formed these CEOs. Guests share their backgrounds, talk about their early years, and explore what shaped them before they were known for their successes in growing, developing, and leading extraordinary mi...

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Cheryl Bachelder is a passionate, purpose-led business leader -- the former CEO of Popeyes® Louisiana Kitchen, Inc. Cheryl is known for her crisp strategic thinking, a franchisee-focused approach, and superior financial performance.  Guided by the servant leadership thinking of Robert Greenleaf, she believes highly caring, collaborative leaders with big ambitions for the enterprise, not themselves, generate the conditions for people to perform their best work.
Cheryl Bachelder served as CEO of Popeyes® Louisiana Kitchen, Inc., a NASDAQ traded company with over 2,600 restaurants in 26 countries, from 2007 to 2017. The story of Popeyes success is chronicled in her book, Dare to Serve: How to drive superior results by serving others. During her tenure, Popeyes’ stock price grew from $11 to $61, at which time the board sold the company to Restaurant Brands International Inc. for $1.8 billion dollars or $79 per share in March, 2017.
Cheryl’s earlier career included brand leadership roles at Yum Brands, Domino’s Pizza, RJR Nabisco, The Gillette Company and Procter & Gamble.  
Cheryl serves as a director on the boards of Pier 1 Imports, Inc. (PIR), US Foods Holding Corp. (USFD), and Chick-Fil-A, Inc. She sits on the advisory board of Procter & Gamble’s franchising venture, Tide Dry Cleaners. She is a board member of CEO Forum, an organization that encourages and develops leadership capability in CEOs and senior executives.
Cheryl holds a Bachelor’s and Masters of Business Administration degree from the Kelley School of Business at Indiana University. She is married 38 years to Chris Bachelder and they have three grown daughters, two terrific son-in-laws, and four handsome grandsons. Cheryl and Chris reside in Atlanta, Georgia and attend Buckhead Church. They are avid learners, fans of the classical education movement, and can always be found reading a good book!
Website: Serving Performs at www.cherylbachelder.com
Former CEO, Popeyes® Louisiana Kitchen, Inc.
Director at Pier 1 Imports, Inc.
Director at US Foods Holding Corp.
Director at Chick-Fil-A, Inc.
Author, Dare to Serve: How to drive superior results by serving others

Re-Release: Cheryl Bachelder, Board Member, Director & Author

Kevin Akeroyd is CEO of Sovos.
From a small town in Missouri to Stanford business school and 3-time CEO, Kevin Akeroyd is not the proverbial polished CEO. A man who is not afraid to go off message and proclaims, be “overt, loud and challenging” to get things done. A CEO who declares it his mission to “keep business leaders out of jail” by helping companies traverse the complex and sometimes dangerous waters of compliance. A leader who puts his money where his mouth is and approaches diversity not with PR platitudes but by personally funding an annual college fund for underprivileged youth.​
​With countless mergers and acquisitions under his belt and having worked for small venture-backed endeavors to being a division head for industry heavyweights like Oracle and Salesforce, Kevin is a builder who works to understand where companies are stagnating, where to innovate and find their break-through potential and ultimately how to move from point solution to platform. ​
Kevin built the enterprise stack for the Chief Communications Officer at Cision, the Chief Human Resource Officer at Magnit and now is working at Sovos to deliver the global compliance system of record for the Chief Financial Officer. The Sovos Compliance Cloud is the first and only platform to bring together tax compliance and regulatory reporting into a single view for business. At Sovos he is building a new category, a new line of business for compliance, and taking the industry on a journey to conquer the complexities and challenges of compliance.​
​Kevin’s leadership philosophy is that it’s not enough to be brilliant. Transparency and communication are paramount and it’s the job of the CEO to look around corners and see what’s coming. Bad CEOs let things happen and good CEOs make things happen and at the end of the day, everything is your fault. Kevin brings this level of accountability to his customers, partners and employees. His mission at Sovos is to evolve compliance from its current state of being a painful requirement for business to being a force for growth in every company, in every industry and in every country.

Kevin Akeroyd, CEO, Sovos

Herb Cogliano leads his own advisory practice, Aspire Growth Advisors, leveraging the Scaling Up Performance Platform, described in Verne Harnish's award-winning book, Mastering the Rockefeller Habits-Scaling Up.
As an International Business Coach, experienced CEO Scaling Up Practitioner, and Professor of the Scaling Up Masters Business Course, he has learned firsthand what it takes to overcome many business challenges. Herb is pursuing his passion of working with leaders of growth companies to achieve more freedom by helping them create industry leading strategies, a culture of accountability, flawless execution along with a healthy cash flow within their organizations.
Herb was formerly CEO of Sullivan and Cogliano Designers, a 53-year privately held family owned, Technology Staffing and Workforce Solutions firm and in 1993, he also founded the Sullivan and Cogliano education business.
Sullivan and Cogliano joined a select group of companies that have appeared on the Inc. 5000 Fastest Growing Company list multiple times. The Inc. 5000 is ranked according to percentage revenue growth over a four-year period. This achievement puts us in a unique position, especially if you consider that over 27 million businesses are registered in the USA.
His firm was a Multiyear recipient of Boston and South Florida Business Journal Best Places to Work Award. This honor recognizes Sullivan and Cogliano achievements for changing the business landscape, in creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, working conditions and company culture.
Herb serves on the Carroll School of Management Board of Advisors at Boston College. He has served as a Board of Director of the American Staffing Association. He is past president of the Massachusetts Association of Staffing Services, and previously served on the boards of Employment Resources, Inc. and Junior Achievement.
He received his BSBA from Boston College in 1987 and his MBA from University of Massachusetts (International Honor Society Beta Gamma Sigma) in 2016.

Herb Coglino, Founder, Aspire Growth Advisors

Jeremy Macdonald is the CEO of Bonney Plumbing, Electrical, Heating and Air where he and his team are on a mission to build the most trusted home services company in California.
Prior to joining Bonney, Jeremy worked as an entrepreneur in South Africa’s rapidly evolving telecoms industry. Jeremy moved to the US with his family 5 years ago in search of better opportunities and adventure. At Bonney, Jeremy Macdonald is focused on constantly improving company culture, hiring and developing talent and pursuing sustainable growth.

Re-Release: Jeremy Macdonald, CEO, Bonney

Manos Kalaitzoglou is the co-founder and CEO of Arcweave and is a Greek founder originally from Crete, Greece. Before becoming a founder, Manos studied architecture in the National Technical University of Athens, then switched to becoming a web designer as he was always fascinated by design, tech and storytelling. He worked with various startups in design lead and consultancy roles, which eventually led him to realise he and his teams were not efficient with the existing collaboration tools for interactive experiences. He founded Arcweave to help lower the bar of game design and development and allow everyone to take their first steps in this fascinating industry.

Shelly Swanback, President & CEO, TTEC Engage

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