When one of the world's most powerful women tells you that you sound stupid it's not going to be feedback that you're likely to ignore.  Whilst most of us would want to curl up and die of shame, Kim Scott took this verbal chastisement directly on the chin and it got her thinking about six of the most dreaded words you'll hear at work - Let me give you some feedback.

What's wrong with feedback?

Nothing inherently as it's supposed to be about embedding or improving behaviours and in every other part of our lives we readily ask for and accept feedback.  So what is it about feedback at work that get's us all defensive and uptight?  Why does feedback often trigger a fight or flight response?  Even when we say we 'value' direct feedback, we don't really mean it or accept it.  Why do leaders and managers get feedback so wrong?

A radical approach to feedback

Welcome to the world of Radical Candor a management philosophy described by NBC News as one of 'techs hottest new management trends'.  Radical Candor at its core is providing guidance and feedback that's both kind and clear and specific and sincere.  So whilst you show that you care personally, you challenge directly.  Think of it as the sweet spot between between being aggressively obnoxious on one hand and ruinously empathetic on the other!

Kim Scott is a former senior executive at Google and Apple and a CEO coach at tech firms such as Dropbox and Twitter.  She is the author of two bestselling books 'Just Work, how to root out bias, prejudice and bullying to build a kick-ass culture of inclusivity' and Radical Candor – be a kick ass boss without losing your humanity.

In this episode you'll learn:

• How Sheryl Sandberg's direct feedback changed Kim Scott's life;
• The reason why most of us screw up when giving feedback and what to do about it;
• What Kim means about caring personally but challenging directly;
• Why managers and leaders are often left to work out how to 'manage' by trial and error;
• The ruinous effects of not challenging and providing direct feedback.

A lively, entertaining and thought-provoking episode that will genuinely give you the confidence to provide feedback to get the outcome you want by saying what you mean.

Resources:

https://ovenreadyhr.com
https://www.radicalcandor.com
https://www.linkedin.com/in/kimm4/
https://www.linkedin.com/in/podcasthost/
Twitter: @OvenHr
https://www.personneltoday.com

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To listen to the full episode, download a transcript and view all the other Oven-Ready HR podcast episodes or find out more about Oven-Ready HR and Chris Taylor your show host visit https://ovenreadyhr.com