Today I chat with Florian Rohde, currently Community & Player Support Lead at YAGER.

We talk about how as a community manager, you can support your colleagues to do their job in the best way possible while shielding them from all the unnecessary noise.

Games mentioned in this episode: The Cycle, The Cycle: Frontier, CrossFire Europe, Summoners War, Call of Duty: Black Ops 6, Yakuza series

Find Florian on:

Florian's blog posts on being a community manager:

The Community Lounge is brought to you by Feature Upvote: Painlessly collect feedback from your players. More insights, less noise.

• (00:00:00) - The Community Lounge
• (00:00:37) - A World of Warcraft mural
• (00:02:07) - What Exactly Is Your Role as a Community Manager?
• (00:05:17) - How to become a Community Manager in the Games Industry
• (00:11:08) - What's The Difference Between Community Management for Mobile and Console Games?
• (00:13:19) - Community Management: Shield Your Clients From Toxic Feedback
• (00:18:43) - How to moderate the toxicity in the community
• (00:24:18) - 5 tips for becoming a Community Manager
• (00:29:39) - Where do you learn to do your job better?
• (00:31:21) - What Game Have You Been Playing Recently?
• (00:32:31) - Florian Roede on the Community Lounge