Chaos has been normalized in hospitality.

Long hours. Constant firefighting. Last-minute decisions. Burnout disguised as dedication.

But chaos isn’t a badge of honor. It’s a warning sign.

In this episode of Hospitality Reinvented, Doug Radkey challenges one of the most damaging patterns in the industry—the addiction to chaos—and explains why some operators appear to “win” in it while quietly eroding their teams, culture, and profitability.

This conversation isn’t about working harder or hustling more.

It’s about shifting toward clarity, systems, and intentional leadership. Doug breaks down why chaos communicates instability to your team, why it cannot scale, and how clarity becomes the true competitive advantage in modern hospitality.

If you’re tired of running in survival mode, if your business depends on your constant presence, or if you’re ready to build something that operates with discipline and confidence—this episode will change how you think about leadership.

Because the future of hospitality belongs to operators who lead with clarity, not chaos.