Success with AI involves more than just deploying technology; it requires a fundamental redesign of how work gets done. Cisco Chief Customer Experience Officer Liz Centoni and former Humana CIO and Capital One Executive Sam Deshpande share their front-line experiences moving AI from the lab into live operations. They discuss how to navigate the shift from pilot to production, manage governance after go live, and foster the C-suite and boardroom partnerships necessary to deliver real business value.

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