“Everything that we do, we should first ask: should I do it, or should I outsource and delegate this task to an AI agent? Then, it is about telling that group of agents what we need and validating the outcomes. It’s not just about incorporating AI tools; it’s about changing how we think and how we envision our value.”

— Javier Scher

Javier Scher is the Senior Vice President of Technology and the Head of the Education AI Studio at Globant. With a stellar career spanning over 15 years rising through the ranks at one of the world’s leading digital-native technology giants, Javier has transitioned from software engineering and IT management to orchestrating global digital strategy. Today, he stands at the absolute vanguard of the AI revolution in education and beyond.

In this episode, we sit down to explore how true AI adoption is a behavioral challenge rather than a software challenge. Javier shares how Globant embraced AI to radically transform its own business model, breaks down the mindset elements required to lead teams through AI-induced anxiety, explains how to treat AI as an “imperfect ally” using critical validation, and details how educational institutions can leverage AI to bridge the massive gap between classroom learning and the rapid expectations of the modern corporate world.

Relevant links

Globant

Globant’s Education AI Studio

AI, Lifelong Learning, and the Future of Education

FIFA and Globant sign expanded partnership to deliver innovative digital services

A Whole New Mind: Why Right-Brainers Will Rule the Future by Daniel Pink

Connect with Javier

LinkedIn

This episode is brought to you by:

Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology.

Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution.

Timestamps

* 02:13 Shifting the paradigm: How Globant moved from billing hours to billing for outcomes and problems solved.

* 04:35 The two phases of maturity: Moving from individual productivity tools to a deeper cultural shift.

* 05:44 Overcoming fear and friction: How leadership must allow teams to safely make mistakes.

* 07:11 The Delegate-and-Validate model: Shifting our daily focus to directing AI agents and checking outcomes.

* 08:34 Embracing the “imperfect ally”: Why critical thinking is more important than prompt engineering.

* 12:43 Overcoming inertia in Higher Ed: Empowering teachers by automating admin tasks to save core teaching time.

* 16:17 Simulating corporate environments: Using AI to close the critical skills gap for graduates entering the workforce.

* 22:21 Global adoption maps: Differences in risk appetite and execution across the US, Latin America, Europe, and the Middle East.

* 27:37 The socioeconomic AI gap: How limited access to premium agent features creates a new digital divide.

* 29:58 Reclaiming humanity: Why delegating robotic, repetitive tasks will ultimately unlock authentic human creativity.

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