In 2020, worldwide ecommerce sales grew by nearly 28%, while total retail sales declined by 3%. This dichotomy was bound to have an impact on traditional business models, supply chain strategies and consumer psychology. So, let's discuss long-term impacts of now-changed customer expectations will have on the retail industry.

 

In this episode of the Nucleus of Innovation podcast, we are joined by retail industry stalwart, Miya Knights.

Our host is James Canham-Ash.