What's Your Conversational Intelligence®?

Ships Passing in the Night—Are your conversations hitting the mark?


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Are your conversations hitting the mark or are they Ships Passing in the Night? An individual speaks about 16,000 words a day, yet research shows that 9/10 conversations miss their mark. Odds are you’ve experienced less than productive conversations. In fact, how many conversations are avoided altogether because we’re trying to sidestep discomfort or conflict?
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What's Your Conversational Intelligence®?By Judith E. Glaser and Lyn Christian