We talk with Tony Bouie, President of ChemResearch Corp. in Phoenix, Arizona, who takes a unique approach to how CRC views its staff and the unique approach to managing them.

“I call it ‘People, Not Parts,’” says Bouie, whose company is a metal finishing service provider for the aerospace, defense, medical, semiconductor/electronics, space, and heavy equipment industries.

“We are laser-focused on our customers, which for us includes employees,” he says. “If we take care of our employees, our customers will be taken care of. So we've done things that probably seem mundane but mean a lot to our employees.”

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