Use a swimlane diagram to document your processes. Draw lanes left to right for each person or tech in a process and then draw out each step in the process and put it in the swimlane for the person or tech responsible for that tech.
 
This will help you see and understand where handoffs are happening in your process as well as rework and process loops.
 
All of these are big areas of inefficiency that you can then address with systems thinking and process improvement tools which will help you scale with less waste.