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• Offshore vs onshore employment - how it can increase productivity and support your business goals. 
• As your business grows and you do need more admin support, there are many advantages of offshore teams. 
• The biggest advantage is a lower cost for offshore teams. Or is it? Sometimes it takes time, a few failed starts to find the right offshore team members. 
• There is an increased risk for data security that you must consider when working offshore. You must consider this and mitigate this when you make this decision. 
• Think about the jobs you don't want to do, and what is the cost to passing them on?
• Career paths for your team is something to consider; the training and support you can give an onshore admin team to grow and develop with you is usually not an option for an offshore team.  
• Think about your bigger business goals; and plan to recruit for growth, not to recruit to fill a position. 
• You can find incredibly skilled, motivated and reliable people offshore; you must make the process really bulletproof to see a high return on your investment.
• Some businesses can use offshore team members really successfully, it comes down to planning and expectations. 
• There is no right or wrong answer here; there are pros and cons for both options. 
• The one thing you can’t do is shortcut any solution. You can have goals and expectations but it comes down to testing what is working for your business. Growth opportunities do come from having a local team. You can recruit from within and use your local admin team as a training ground for future mortgage brokers. 
• Local teams mean that you have increased face to face time, and increased training and support for our team. 
• Big message: Think about what type of business you have now, what type of business you want in the future, your customer experience expectations and then decide whether offshore or local recruitment is for you.

Key Quotes

“If you recruit to fill, you’re too late. Think about recruiting to grow.”  - Ruan

“Getting the right person is easier said than done.”  - Ruan

“Explore the type of business you are, and what capacity you have to train someone. If you don’t have the to invest, you can still get great admin support they may just need to shadow you.”- Marissa.

“All these decisions impact your customer experience expectations and impact how you interact with your client base”. - Marissa 

“It comes down to a gut feeling, your comfort level and what you feel Ok with”. - Marissa 

Thank You To Our Hosts: Ruan Burger and Marissa Schulze

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