As Digital Shops continue to discover innovative ways of running their shops by focusing on performance metrics, putting the paper-based shop to shame, new opportunities through Digital Inspections and Workflow Management arise that challenge the industry status quo.

On this week’s episode of the Digital Shop Talk Radio, Host Tom Dorsey is joined by Bruce Nation, owner of Westlake Independent in Westlake Village, Cali., and Neil Daly, owner of Oceanside Motorsports in beautiful Oceanside, Cali. to compare the benefits and challenges of Techs and Service Writers taking on different roles in the Digital Shop, and how each of these successful operators are applying digital best practices to crush goals that would be impossible to reach in a paper based shop.