In this episode we talk "all things" relating to payment as part of the eCommerce Customer Journey.  In my experience the payment process is not well understood and is often underestimated in relation to the success of a website. 

I am joined by Fran Ereira, Country Manager for Klarna.  Fran has always impressed me with her industry knowledge and boundless energy and enthusiasm.  So when it came to discussing “payments” this was a great opportunity for me to tap into a heap of experience that she possesses in this sector.

About Paul Downs, your host:

Paul is an experienced retail technology expert with over 25 years experience that spans working both in-house and consulting to a range of international retailers.

• 25 years experience in eCommerce and IT
• Business Transformation expertise
• Runs own Retail Consulting business 
• International career spanning large UK and AU retailers
• NRMA, Diageo, General Pants, Lorna Jane, Camilla, Pillow Talk, Dusk, Rebel Sport, BCF, Super Cheap Auto, Oroton, MJ Bale, SHEIKE, Matt Blatt