00:00 Intro

01:54 Reflection on the past year in AI

08:08 Reader LLM (and RAG)

12:36 Does it need fine-tuning to a domain?

14:20 How LLMs can lie

17:32 What if data isn't perfect

21:21 SWIRL's secret sauce with Reader LLM

23:55 Feedback loop

26:14 Some surprising client perspective

31:17 How Gen AI can change communication interfaces

34:11 Call-out to the Community