Did your team actually hear you? Not did you say it. Not did you explain it. But did it land the way you think it did?In this Signal Drop, Allan breaks down why communication fails under pressure in IT Operations, incident response, and leadership. When stakes are high, people don’t listen better — they listen worse. Bias kicks in, details get lost, and teams walk away doing different things. This episode is about speaking on the receiver’s terms, reducing confusion, and learning how to be received, not just clear.