Dr. Rajesh Aggarwal is spearheading a healthcare revolution — and he’s using ballerinas, Second Life and the power of positive deviance to do it. The former director of the Steinberg Centre for Simulation and Interactive Learning at McGill University is a proponent of using life-like scenarios and approaches totally outside of one’s industry to enhance skills and promote the importance of teamwork. In this episode, he gives us a few ways to use “make pretend” to make a big difference in your business.