What is service design and how can it help designers conceive of better environments that better serve their users?

This is the question that John Stoddard and I attempted to answer in this conversation.

John is a Service Design consultant and teacher, based in the Bay Area, helping organizations create high value customer experiences. He's worked with many organizations and firms in the past, most notably IDEO in their London and Palo Alto offices. He's also an educator, having taught at UC Berkeley and University of San Francisco.

About the podcast: Single Serves is a podcast where we interview experts on single issues of interest to architects and designers. The thought-provoking ideas shared here are intended to inspire our listeners to become well-rounded entrepreneurs who are the leaders of their field.

Credits: ©2022 Produced by Révélateur Studio & edited by Chris Rodd