<p>Brian is a truth teller. He is direct, calls it like he sees it, and doesn't mince words. He and JP had an intense chat about what's been going in BPO and CX since AI hit the scene. </p>

Brian is a truth teller. He is direct, calls it like he sees it, and doesn't mince words. He and JP had an intense chat about what's been going in BPO and CX since AI hit the scene.

Singular XQ 4:38 Brian Larsen: "What the heck is going on in CX and BPO?"

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Singular XQ 4:38 Brian Larsen: "What the heck is going on in CX and BPO?"

Singular XQ 4:38 Brian Larsen: "What the heck is going on in CX and BPO?"