What does it take to build a successful BPO company? How successful are you with your agents?

Sipping with Maria & Tika Gee podcast Season 2 Reunion Special.Episode #10 with Tomeka, Dana & Richard Blank


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This podcast is about everyday life. We do not talk about Politics, Religion, or Celebrities! There are enough Blogs, Vlogs, and other Podcasts that talk about that stuff. Here we will talk about everyday issues, we will have a variety of guests on the show from all walks of the park. You will laugh, you will cry, you may want to come through your listening device and choke us, even call and curse us out! And that is fine. But if you like Culture, Fashion, Philosophy, Business, Traveling, In a Relationship or NOT! This Podcast is for you.


Thank you Tomeka, Dana, and Richard for coming back for the reunion.


Tamika Gatlin is the volunteer coordinator for a brighter side to ASD her job is to organize events and much more 


The Journey of Richard blank Mr blank talks about business building skills and much much more Mr blank is also the CEO of the Costa Rica call centers Dana tells all it talks about the trauma she had as a child after her favorite cousin left 


This podcast is about everyday life. We do not talk about Politics, Religion, or Celebrities!


There are enough Blogs, Vlogs, and other Podcasts that talk about that stuff. Here we will talk about everyday issues, we will have a variety of guests on the show from all walks of the park. You will laugh, you will cry, you may want to come through your listening device and choke us, even call and curse us out! And that is fine. 


But if you like Culture, Fashion, Philosophy, Business, Traveling, In a Relationship or NOT! This Podcast is for you.


Leadership with Empathy & The Decline of Job Training

Well, first and foremost, thank you so much for mentioning that. I have learned something being an owner of a company that you do have leverage. You can always hire, fire, make or break somebody. And so it should be humbling for the fact that somebody wants to come and add wind in your sails and you're only as good as the people that support you. And so for me, it's so important to make sure they have their dignity and that you show empathy. and that they're just not treated like a number or a robot, that these are investments and these individuals should be given delegation so they can grow within your company. So it's very important for me to see how high and how far these individuals can fly with me. So I'm always their biggest fan, always putting one in their sales. Awesome. Awesome. Awesome. Well, I have a story to tell. So I have, I'm an independent contractor. Um, And I get different contracts for different jobs. And I am learning that the, I don't even know what to call it. The people that are doing these 1099 jobs are getting lazy. And what I mean by getting lazy is the training. They don't even train me no more. What they're doing is sending you links to videos and you train yourself. I done had five contracts do that to me. You train yourself, they send you these videos, you look at these videos, you train yourself and then you go out on the floor. I don't agree with that. I feel like just because you're a contractor doesn't mean that you're gonna be able to go through and just do it. You still need that training. And I'm glad you don't do that, Mr. Blank.


https://youtu.be/TJ92rBNNIkw


https://youtu.be/ulqS8ZgEg1A?si=rEa12DfGqTHZYAjX

https://youtu.be/gen4mLeCq8I


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What does it take to build a successful BPO company? How successful are you with your agents?By richard blank