Episode ​#107: Today, it’s B as in a BAD Listener—how do you deal with them? It’s FRUSTRATING... until you learn this ONE SECRET—a magic phrase that will definitely help perk the ears of the person you are talking to.

• Adapted from “How to Work with a Bad Listener,” by Rebecca Knight

• S.T.A.Y. Stop Talking About Yourself

• Don't be a Sponge, Be a Trampoline

• NEW Research on Listening That Will Blow You Away!