2:45 “What does it mean to sell?” -M
You’ve gone through the biggest evolution of how sales works if you’ve been in sales for the last 30-40 years“Sales is rapport building and objection handling.” -BClosing is the rationalization of why someone needs to buy right now4:30 We’re all salespeople
Selling your ideasSelling a productSelling a survive5:00 3 parts of the sales process
1. Marketing → Shifting of beliefsShifting2. Sales → Rapport buildingHandling3. Closing → Rationalization why someone needs it nowRationalizing“We are inherently lazy creatures” -BMost people are not willing to take action right awayPush the consumer away from the status quo“Tomorrow looks like today, so you might as well do it now” -BEveryone MIGHT need the product or serviceYour hard work is for a reasonMore moneyMore powerMore freedomMoral obligation to sell vs. Just trying to make a quick buckHelping someone vs. selling only to make moneyGood product or service vs selling snake oil… Dr. Michael“The internet has shifted the mindset of buyers and sellers” -BProduct and service information can now be easily found onlineComments and reviews can drastically shift mindsets and sway consumers away from your company14:30 The intent of the sale
Moral vs selfish“To sell is to serve” -B“Sales is so admirable because it’s one of the toughest jobs out there” -BIn terms of serving, not schooling obviouslyImagine life without salespeopleNo zoomNo phones/technologyNo lightbulbNo carsNo wheelNo modified food“Someone had to convince others that fire was probably a decent thing to have” -BUgg sold fire (Aka a caveman convinced others that fire was good)“The first egg salesperson was a master” -MHad to convince others that the thing that came out of the bird was going to be eatenThe first salesperson probably didn’t exchange for currency, but instead a changed mindsetThey needed to be CONVINCED“We are still convincing people that the internet is a good thing!” -BImagine a COVID world without the internet…If you’re selling something to someone who hasn’t already bought it yet…You’ll need to respond to their objections and convince themAND if it’s something that will fix their problem, you have a moral obligation to…“We are always looking for something bigger or more” -BHuman beings are driven by aspirations“Label jars, not people” -M (Funny remark to Brad about ‘Keep it simple, stupid’)The sales mindset is the servant mindset