Sketchy Ideas

Sketchy Ideas Episode 32: Sausage Making with Brad and Michael

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0:34 Intro

  • Intro/Opening remarks
  • The topic is: How Sausage is Made (the process of process making)

    • 1:35 Sponsors

    • SPEARity (SPEARity.com)
    • Cream City Marketing (creamcitymarketing.com)

      • 2:19 Digging into the details

      • Americanism concept: If you want to enjoy the sausage, don’t ask how it gets made
      • “You lose your appreciation for laws and sausages if you learn how they are made” -M
        • " Laws... like, sausages, cease to inspire respect in proportion as we know how they are made" - John Godfrey Saxe 1869
        • Most people don’t pay attention to their processes
          • As a business owner, you NEED to pay attention to them
          • “Your business is made up of many processes, whether you think it or not” -B
          • Processes can be delegated as chores for your kids at home
          • The more you work on a process, the better you will get

            • 5:18 Two main reasons to solidify your processes

            • The ability to make things better
              • Process → Repeatable → Measurable → Can be improved
              • Your processes shouldn’t be different every time you do them…
                • Can have minimal changes, but shouldn’t be drastically different each time
                • “People have anxiety if they can’t find the consistency on how things get done” -B
                • Outcomes can have predictability if you follow a process
                • **Chick-fil-a Story** Processes to create scalability
                  • Michael mentioned to the manager that they probably need to work very efficiently to hand the volume they were handling
                  • He gets invited to the back
                  • Everything was documented
                  • Whiteboard above drive-thru window with guest times, number of guests, etc.
                  • Monitors running live time stats
                    • Twitter feed
                    • Cookie station
                      • Visual chart showing what a cookie looks like when it’s baked perfectly, when it’s underbaked, and when it’s overbaked
                      • You don’t need a lot of money to document your processes
                      • Your processes are essentially your playbook for winning
                      • “Document things as you are doing them, especially as a solopreneur” -B
                      • Creating a process is not difficult, most people just overthink it

                        • 19:15 Steps to create your process

                        • Step 1: Start with your end deliverable
                          • Vision and expectations
                          • Step 2: Don’t overthink it
                          • Step 3: Write it down
                            • Your documentation doesn’t need to be perfect the first time
                            • This is your rough draft - it can be refined
                            • Step 4: Run the process
                              • Run it in your head or the physical steps
                              • Make notes as you run the process
                              • Step 5: Iterate the process
                                • This step will be done multiple times
                                • Step 6: Measure the process
                                  • Where are places that I can measure the process
                                  • The more processes made = better quality
                                  • Step 7: Train it and name it
                                    • Train others on your process - delegate it out
                                    • Step 8: Apply technology

                                      • Full Show Notes Here

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