In the modern offices of today’s world, it can seem that workers communicate more by text than by voice, sometimes even while sitting elbow to elbow. Tools like Slack are becoming indispensable, and are evolving to fit workers’ needs. In this show, PSFK’s Piers Fawkes speaks to Slack’s head of research Christina Janzer, upcoming speaker at PSFK’s CXI 2018 conference, about Slack’s design and user experience, in particular discussing how her team takes an innovative approach to enterprise tools to make them friendly and fun as well as efficient.

For more from Christina, come listen to her talk in New York at CXI 2018.