A common challenge for SaaS products that got user adoption is balancing operational investments with a high speed of shipping new features. In the B2B world, moving fast and breaking things isn't an option. We need to move deliberately and reliably.  SLO, service level objectives, is a way to align the product requirements for availability with the engineering investment in operations.   

Ken Finnigan is a senior principal engineer at Workday, where he leads the SLO practice and aligns their engineering organization around the industry's best practices. He joined us to share these best practices.