Episode 18-5: What happens when you fail to go "above and beyond" for your customers? Tony Scacca, owner of First & Last Tavern of Middletown, CT, offers lessons from decades in hospitality that can apply to any industry.
Episode 18-5: What happens when you fail to go "above and beyond" for your customers? Tony Scacca, owner of First & Last Tavern of Middletown, CT, offers lessons from decades in hospitality that can apply to any industry.