On this edition of "Closing the Books" by IC System - your trusted subject matter expert in all things debt collection - The conversation delves into the challenges of handling past-due debt for small businesses and how even a single delinquent client can significantly affect revenue. They highlight the complexities of managing these situations, especially when it comes to maintaining both the business’s reputation and the client relationship.

They also talked about the reasons small businesses might be reluctant to collect debt including potentially damaging customer relationships. Small business owners have a lot to do to keep their business running effectively and chasing outstanding debt takes time and experience – especially in regards to ensuring all actions are within regulations.

Both guests discuss the benefits of using an experience and ethical debt collection agency like IC System.