In this episode of Now That's IT: Stories of MSP Success, we sit down with Brad Walser, the founder and CEO of Walser Technology Group, to uncover the remarkable journey of growing a successful Managed Service Provider (MSP) in the heart of small-town Salisbury, North Carolina. With over 20 years of experience, Brad shares his insights on how he transformed a side hustle into a thriving IT business, all while navigating the unique challenges of a rural market.

Brad’s story is a masterclass in strategic growth, resilience, and the power of a customer-first approach. From his early days in the energy sector to building an MSP that prioritizes happy customers and sustainable revenue, Brad reveals the key decisions that fueled his company's steady expansion. He discusses the importance of company culture in attracting and retaining top talent, even in a small town, and why sticking to core values has been crucial to his long-term success.

This episode is packed with actionable advice for MSP owners and employees looking to scale their businesses, improve customer satisfaction, and create a lasting impact in the IT industry. Whether you’re a seasoned IT professional or just starting out, Brad’s experience and wisdom will inspire you to think differently about growth and success in the MSP space.

Tune in to learn how a small-town MSP can compete with the big players, why culture is the backbone of any successful business, and what it takes to achieve steady, sustainable growth in today’s competitive IT landscape.c

N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.

'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.

This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.