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Smart Restrooms, Happier Guests: The Cleanliness KPI You’re Missing
Welcome to this episode of "Live with Sondra" where we uncover the untapped opportunities that make attractions thrive. In this episode, titled "Smart Restrooms, Happier Guests: The Cleanliness KPI You’re Missing," Sondra sits down with Sara Muntner, Customer Success Manager at Essity Professional Hygiene, to discuss how something as simple as a restroom can make or break the guest experience—and even drive revenue.
With over a decade of experience supporting hygiene solutions for high-traffic venues, Sara Muntner shares how data-driven cleaning and smart restroom technology are changing the way parks operate—from improved team efficiency to enhancing guest satisfaction and sustainability.
Join us for an insightful session as Sondra and Sara explore:
- The Role of Hygiene in Guest Experience: Why clean, well-stocked restrooms aren't just a basic need—they’re a direct contributor to guest satisfaction and spending.
- Data-Driven Cleaning in Action: How real-time traffic and dispenser fill data help teams work smarter, reduce waste, and prevent negative guest moments.
- Operational ROI You Can Measure: The unexpected ways clean restrooms can cut labor costs, improve retention, and boost food & beverage sales.
- Empowering Frontline Staff with Tech: How smart tools give cleaning teams clarity, confidence, and purpose—especially important in high-turnover roles.
- Restrooms as Brand Reputation Builders: How social media is amplifying both the best and worst restroom experiences—and what operators can do about it.
Tune in for a fresh perspective on the KPIs you’re probably missing and how technology is bringing purpose and hospitality back into park operations.
Connect with Sara Muntner: https://www.linkedin.com/in/sara-muntner-mob-ccsm-444b13a5/
Connect with Sondra Shannon to learn more about Gatemaster’s role in improving guest experience and operational efficiency through smart attraction technology: https://www.linkedin.com/in/sondrashannon/
🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4
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By Sondra ShannonWelcome to this episode of "Live with Sondra" where we uncover the untapped opportunities that make attractions thrive. In this episode, titled "Smart Restrooms, Happier Guests: The Cleanliness KPI You’re Missing," Sondra sits down with Sara Muntner, Customer Success Manager at Essity Professional Hygiene, to discuss how something as simple as a restroom can make or break the guest experience—and even drive revenue.
With over a decade of experience supporting hygiene solutions for high-traffic venues, Sara Muntner shares how data-driven cleaning and smart restroom technology are changing the way parks operate—from improved team efficiency to enhancing guest satisfaction and sustainability.
Join us for an insightful session as Sondra and Sara explore:
- The Role of Hygiene in Guest Experience: Why clean, well-stocked restrooms aren't just a basic need—they’re a direct contributor to guest satisfaction and spending.
- Data-Driven Cleaning in Action: How real-time traffic and dispenser fill data help teams work smarter, reduce waste, and prevent negative guest moments.
- Operational ROI You Can Measure: The unexpected ways clean restrooms can cut labor costs, improve retention, and boost food & beverage sales.
- Empowering Frontline Staff with Tech: How smart tools give cleaning teams clarity, confidence, and purpose—especially important in high-turnover roles.
- Restrooms as Brand Reputation Builders: How social media is amplifying both the best and worst restroom experiences—and what operators can do about it.
Tune in for a fresh perspective on the KPIs you’re probably missing and how technology is bringing purpose and hospitality back into park operations.
Connect with Sara Muntner: https://www.linkedin.com/in/sara-muntner-mob-ccsm-444b13a5/
Connect with Sondra Shannon to learn more about Gatemaster’s role in improving guest experience and operational efficiency through smart attraction technology: https://www.linkedin.com/in/sondrashannon/
🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4