On today's episode, father and son duo Bruce and Scott Eccles join host Lucinda to discuss the changing trends and new technology in the auto repair shop industry. They chat about the emergence of EVs and whether or not every car on the road will eventually be an EV, as well as how new technology has changed the customer experience, and the importance of educating customers on products and cars that are new to the market. Tune in now!

Show notes:

00:00 - Introduction to Scott and Bruce Eccles

00:55 - What are the key industry trends that shop owners should be aware of?

4:30 - Examples of new technology that's becoming essential in the industry

7:15 - How have new tools and technology impacted the customer experience?

10:10 - New technology that Scott and Bruce are excited about

13:25 - How do you keep up with the trends and new technologies?

15:30 - The importance of educating customers

23:50 - Example of time when Scott and Bruce's business had to adapt to a significant change

28:15 - Final thoughts

FIND SCOTT AND BRUCE ON:

Website: https://ecclesautoservice.ca/

Instagram: https://www.instagram.com/eccles_auto/

LinkedIn: https://www.linkedin.com/company/eccles-auto-service-inc./

Facebook: https://www.facebook.com/ecclesautoservice.ca/

FIND SHOPPROS ON:

Website: www.shoppros.com/

Facebook: www.facebook.com/shoppros1

Instagram: www.instagram.com/shopprosco/

LinkedIn: www.linkedin.com/company/shoppros