In this episode of Network Success: Northside Notables, host Lisa Thomas welcomes Hamish Jones, founder of Best Business Deals, a Moonee Valley–based telecommunications provider helping small businesses get the right phone systems, NBN and mobile plans—then leverage automation and AI for a competitive edge.

With two decades in tech, Hamish explains why “better technology makes better businesses,” but only when it fits real-world workflows. He shares:

• How AI tools like ChatGPT, automated CRMs and workflow integrations now shape every decision in his own company
• Simple, low-cost automations any SME can adopt this week to save hours and lift service levels
• Lessons from 15 years in BNI—including why accountability, follow-up and quality relationships still trump million-dollar ad budgets
• Tips for choosing a telecom partner who’ll call you back (and keep pace with rapid industry change)
• The family trip that proved remote work is easy when your tech stack is right

Packed with actionable insights on upgrading systems, nurturing networks and keeping customers first, this episode is essential listening for owners who want technology to drive—not drain—growth.

Stream now on Spotify, Apple Podcasts or your favourite app and connect with Hamish on LinkedIn.