Today, we bring you customer experience and cloud contact center operations expert and the Regional Sales Director at Genesys, Dave Recktenwald. Technology has changed exponentially over the last few decades from smoke signals, emails, traditional telephony to VOIP and now the cloud-based solutions. Though industry leaders nowadays are becoming more tech-savvy and acknowledge the efficiency of cloud-based solutions, we still have thousands who are doubtful to switch. Please tune in as Alex, Aarde and Dave discuss the current state of the contact center Industry.

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Alex McBratney
Aarde Cosseboom
Dave Recktenwald