“Emotions and connecting with somebody is as much about what you say as how you nonverbally communicate, how your body and your face connects or transmits your feelings to someone else. I’m trying to show them that I’m smiling with just my eyes. Smiling by really connecting through visual contact, through eyes . . . became one of the main ways we can connect with our patients.”

Emily Watson, MSW, LCSW; Director of Social Work, Satellite Healthcare