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GHL Sms Phone Number Validation Document
What is phone number validation for SMS?Phone number validation ensures that a phone number is genuine and capable of receiving SMS messages. This process involves checking the number's format and verifying its existence with the telecommunication provider.
How does HighLevel validate phone numbers?HighLevel uses Twilio Lookup, a paid service, to validate phone numbers before sending SMS messages. Twilio Lookup checks if a number is a landline, is improperly formatted, or doesn't exist, and prevents messages from being sent to invalid numbers.
When does phone number validation occur?Validation happens when an SMS is queued for sending, not during contact import or creation. If a number is identified as a landline, no messages will be sent to it.
Do I need to activate validation in Twilio and HighLevel?Validation is enabled by default in Twilio. You only need to activate it in HighLevel for it to function.
Is phone number validation free?No, phone number validation is a paid service provided by Twilio. You can find the pricing for "Carrier Lookup" on Twilio's website.
What happens if a phone number is identified as invalid?If Twilio Lookup identifies a number as a landline, improperly formatted, or non-existent, HighLevel will not send any SMS messages to that number.
Can I validate phone numbers during contact import or creation?No, validation only occurs when an SMS is queued for sending. It does not happen during contact import or creation.
Where can I find more information about phone number validation in HighLevel?You can find more information and tutorials about phone number validation and other related topics in the HighLevel Support Portal and the provided YouTube video links.
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